When you visit our website, you don't want prying eyes watching you, or worse, allow them to get away with your personal data. That's why we do everything we can to protect your private information from unwanted guests.
YOUR PERSONAL DATA IS SAFE FROM THIRD PARTIES
At Fidomatic, your security is our top priority. That is why we have taken the necessary measures to guarantee the protection of your data. To guarantee your security, we store your personal information in a secure database. Using SSL (secure server), the transaction data is sent encrypted over the internet. This means that third parties are unable to trace the data sent. This way, the data you enter via forms or filters does not fall into the hands of hackers and other malicious persons. Under no circumstances do we share your information with third parties for commercial purposes.
WE DO NEED SOME DATA FROM YOU
As much as we respect your privacy, you will understand that we need some information from you. This is the only way we can make your visit as pleasant as possible. For this purpose, for example, we use data from your IP address, surfing, and search behaviour, which we collect via cookies and Google Analytics (see below). We also use data that you enter yourself in our forms on our website. The mandatory and optional fields to be completed are always indicated. We only use this information to contact you if you have given us permission to do so.
In our forms, Fidomatic can ask for the following information from you:
- your first name and last name: because it is always nicer to be addressed personally. You are not a number.
- e-mail address and telephone number: always useful to keep you informed or to contact you in case of a quote request.
- the name of your company: this way we know which company you represent.
We store this data, so you don't have to re-enter it every time. Handy, right?
YOU CAN ONLY BENEFIT FROM IT
At Fidomatic, we use the data that we have received and collected from you for various purposes. You can read them below. But we can already tell you one thing: you will only benefit from it.
TO OPTIMISE CUSTOMER SERVICE
Do you have questions or complaints about Fidomatic services or products? Call us or send us an e-mail. We note what you tell us on the phone, and we also keep the content of our e-mails. This makes things a little easier when you contact us again. In addition, we can improve our own services based on your experiences and questions.
TO IMPROVE YOUR ONLINE EXPERIENCE
When you visit our website, you hope to find what you are looking for. Preferably as quickly and user-friendly as possible. Well, that's why Fidomatic keeps cookies. These are small text files that are stored by your computer or mobile device every time you visit our website. Thanks to these cookies, you do not have to enter the same information every time you contact us. They also show us how you use our website (Google Analytics), which pages you visit and how you navigate through the site. This gives us an insight into your visitor behaviour and user experience. Such analyses allow us to make our website more user-friendly. In short, cookies make your online experience a lot more pleasant. And let's face it, they benefit us too. We also use them for marketing purposes. For example, we use your behaviour to determine where best to place our call-to-actions.
WE DO NOT KEEP YOUR DATA LONGER THAN NECESSARY
We keep your personal data for the period that is necessary for us to deliver the service. Would you like to view your data? Or would you like us to remove your data from or change it in our system? Send us your request by e-mail to firstname.lastname@example.org. And we’ll immediately do what is necessary.
QUESTIONS ABOUT THE USE OR SECURITY OF YOUR DATA?